Customer Support
Integrated Customer Support for Precision Medicine Partners
Caris Life Sciences is committed to providing the highest quality of assistance when physicians need it most. A dedicated local team of account managers, molecular oncology specialists and molecular science liaisons (MSLs) provide a wide range of support from case management, continuing education, investigator-led research support and assistance with Molecular Tumor Boards.
For help with case status, case documentation or specimen kits, please call:
Caris Customer Support
1.888.979.8669
Monday through Friday
7AM – 7PM Central Time.
MI Profile™
Caris tissue-based profiling, the most comprehensive and trusted molecular profiling.
MI Tumor Seek Hybrid™
Whole exome and whole transcriptome sequencing from tumor tissue.
Caris Assure™
Caris blood-based profiling, the most comprehensive and trusted molecular profiling.
Navigating Precision Oncology, Together
Caris’ dedicated team of MSLs provide customers with critical clinical, scientific and educational support. These specialized professionals are vital in bridging the gap between clinical research and practice, providing essential guidance in interpreting complex medical data, facilitating educational initiatives and ensuring timely responses to clinical inquiries.
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The Right-In-Time clinical trial network eliminates repetitive contracting, feasibility and site qualification activities so providers can focus on treating their patients, rather than the administrative burden of clinical trial start-up. The Caris team works with the site to develop, review and submit required regulatory paperwork and documentation.
The Caris Molecular Tumor Board provides oncologists with the opportunity to interact with leading cancer experts from across the country to obtain interpretation of molecular findings and therapeutic guidance for individual patients.